Privacy

Who provides the service?

Paroies is provided by Sales Flex Yazılım Limited Şirketi. For privacy, access, correction or deletion requests, contact info@sales-flex.com.

Information used

We use your chosen sign-in provider’s (Apple, Google or Facebook) account identifier and email address, if shared. We do not receive your provider password. Google sign-in requests basic identity scopes; Facebook requests public_profile and email. Facebook sign-in is currently unavailable.

A family profile can contain the parent’s name, child’s name, age, interests and story language. City and gender are optional. Use a first name or nickname and avoid unnecessary personal details.

Story requests, a snapshot of the profile used for a story, generated text, narration, subtitles, selected narrator and generation status are stored to provide your library. Editing a profile does not change information in older stories.

Microphone and optional AI voice copy

If you choose to talk with Paro, microphone audio and relevant family or story context are processed by the configured conversation provider, OpenAI or Google Gemini. Confirmed profile details and story requests can be saved.

A private voice is optional and must use an adult’s own voice with explicit consent. A sample of 30 seconds to 3 minutes is sent to ElevenLabs to create an AI voice copy. The raw sample is processed temporarily rather than kept as a permanent recording on the Paroies server. Provider-held voices and samples follow the provider’s retention practices; deleting a voice through Paroies requests its deletion from the provider.

Reading assistance uses on-device speech recognition when available; manual sentence navigation is also available. Optional city lookup uses device location services. Raw coordinates are not sent to the Paroies backend; the selected city can be saved in your profile.

Purposes and service providers

Information is used to authenticate accounts, manage profiles and libraries, generate and narrate stories, offer optional private voices, process deletion requests and diagnose problems.

OpenAI processes story writing, safety checks and selected voice conversations. Google Gemini processes voice conversations when selected. ElevenLabs processes narration text and private voice samples. Apple, Google and Meta handle sign-in. Hosting, database and storage services, including Google Cloud, provide infrastructure. Providers may process information outside your country.

Access to profiles, stories and private voices is scoped to the account. Authorized service administrators may access information needed for operations and support. A private parent voice is not offered as a public narrator.

Diagnostics and this website

Operational records may include IP addresses, user agents, request times, account and story identifiers, app versions, feature events, error codes and connection metrics. Mobile diagnostics accept structured events and codes rather than free-text conversation transcripts or raw microphone recordings.

This information website has no account creation, advertising trackers, analytics scripts or cookie-based features. Server security and access logs may record technical request information. Email links open your device’s email app.

Retention and security

We use authentication, HTTPS and account-scoped access checks. The iOS sign-in session is kept in device Keychain storage. No security measure provides absolute protection.

Profiles and library content are kept as part of the service until you remove the content or delete the account. Deleting a private voice also requests deletion from ElevenLabs. Story recordings are stored separately; deleting only a voice does not delete existing stories.

Operational/security logs and backups may remain separately under their retention and rotation cycles or legal obligations. In-app account deletion does not immediately erase every log or backup. Contact support for requests covering these records.

Parents’ choices

An adult parent or guardian manages the account. Children should not create independent accounts or submit their voices for cloning. The adult chooses the family information shared and supervises use.

You can edit the profile, use a preset narrator, disable microphone/location permissions in iOS Settings, or delete a private voice, story or account. Uninstalling the app or revoking a sign-in provider’s access does not automatically delete a Paroies account. See the account and data deletion page.

Updates

Changes are published here with an updated date. Contact support with questions about information use or your rights.