PAROIES / Support

Support

Last updated: October 31, 2026

For product questions, technical problems or data requests, contact info@sales-flex.com.

Technical support

Include your app version, iPhone/iPad model, iOS version, approximate time and steps to reproduce the problem. Hide child and account details in screenshots. Do not send passwords, sign-in codes or private voice recordings.

I cannot sign in

Choose the Apple or Google provider used to create your account. Facebook sign-in is currently unavailable. If you previously used Facebook or cannot sign in, tell support the provider and the error shown.

A story is processing or has no sound

Check your connection, volume and selected audio output. Reopen the story from your library. If the issue continues, share the story title or ID and app version; your child’s profile or voice recording is not needed.

Store and download information

The official App Store link will appear on the home page when the app is published. This website does not currently offer a download or payment flow.

Privacy or deletion requests

Follow the in-app steps on the account and data deletion page or send your request to the same support address.